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Agnostic thought leaders in fully connected customer experiences, driven by data.
We provide unbiased strategic advice, recommendations, and insights.
We believe in total transparency, often-times providing checks and balances for our clients.
We aim to understand your business holistically through stakeholder interviews, workshops, and conversations to properly understand your most pressing problems before we think about the solutions that will work for you.
We are big picture thinkers with micro attention to detail that understand complex organisations. Our expertise is creating strategies and frameworks that will help you leverage your people, data and technology investments.
Your people are critical to your success. We help empower them through mentoring and training, proven processes, and frameworks that provide clarity on what’s important to you.
Managing Director & Strategy Lead
Richard has been working in the technology sector since 1984, working as Head of Digital for some of Australia’s biggest ad/media agency groups and leading independents.
He has developed wearable tech for a national media company and created loyalty programs for global retailers.
Richard provides 'big-picture' technical strategy for our clients as well as running the business as Managing Director.
Technical Lead
Paul creates incredible tech answers for clients. Everything from web analytics to custom API integrations, outdoor digital signs to sentiment controlled light bulbs and arcade machines.
With a background in full stack web development, Paul can translate technical jargon for non-tech stakeholders with ease.
Manager - Data & Platforms
Carol has experience in digital platforms and web analytics tools to enable decisions that support website performance and ensure customer experience remain at high standard.
She has worked client-side across multiple roles involving planning, scoping, investigating feasibility, impacts, and delivering for digital initiatives .
Carol holds a Master of Business Information Management, a Bachelor's Degree in Science (Honours); and is a certified Human-Centred Design practitioner.
Manager - Business Development
Sam started his career at Channel 9 in the late 1990s. Since then he has worked in multiple roles at SBS, Authentic Entertainment, Starcom, ARN, 3 years in the start-up space and more.
Sam has a Bachelor of Business Administration, Business, Management, and Marketing.
Consultant – Data & Platforms
Pream has been working as data analyst utilising the Google Marketing Platform and Google Cloud Platform products since 2017.
He has a background in website and mobile app development utilising JavaScript, SQL, Python, Swift, and Objective C. He has developed several iOS applications including designing the UI.
Pream has a Bachelor’s Degree in Science, Major Applied Statistics
Languages: English, Thai
Analyst – Data & Platforms
A recent graduate in information systems, Warren has a passion for developing data tools & solutions utilising his software development and cloud engineering skills.
On top of his HTML, CSS and JS knowledge, Warren knows Python & Java; and is an AWS Certified Cloud Practitioner,
Warren holds a
Master of Information Systems and Double Bachelor of Business & Creative Industries.
Languages: English
Consultant – Analytics and Experimentation
Himashi is passionate about driving success through data-driven solutions. She specializes in the areas of web analytics and email marketing, and has experience in Google Analytics, SEMrush, Adobe Campaign and Salesforce Pardot.
She has a Bachelor of Bachelor of Engineering (Hons) in Electronics, and Computer Systems.
Languages: English, Sinhala
Check our careers page for currently available roles
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Martech Talks: The Four Stages Of Attribution Excellence
This webinar was recorded in October 2023.
Note that the information contained in this presentation should not be taken as legal advice. Digital Balance and its partners recommend that you undertake your own legal investigation.
Martech Talks: Privacy and Data Governance
This webinar was recorded in August 2023.
Note that the information contained in this presentation should not be taken as legal advice. Digital Balance and its partners recommend that you undertake your own legal investigation.
Martech Talks: Privacy Changes and Data Security
This webinar was recorded in July 2023.
Note that the information contained in this presentation should not be taken as legal advice. Digital Balance and its partners recommend that you undertake your own legal investigation.